Can I return my item?
The product must be in its original condition, be unused, have no personalisation applied and be returned within 14 days from the delivery date.
Please note that TDE does not provide free returns and customers are liable for all return shipping charges.
I have an issue with my product, what can I do?
We quality check our products prior to dispatch and are confident in what we are packing before we send your parcel out to you. If you shop with us in store you are able to check your purchase prior to leaving our store to ensure you are 100% satisfied with the product.
We cannot provide a refund or exchange for pure change of mind on product that has been personalised.
If you have any issues with your purchase we are happy to look at the issue and provide you with a reasonable resolution. Please reach out to our team via firstname.lastname@example.org .
For any packages returned to us, we kindly ask for your patience as we process your return.
I did not purchase my product with any personalisation and would like to return or exchange it, what do I do?
If you have purchased an item from us without any personalisation we are happy to provide you with an exchange or full refund on the item once returned to us.
The item must have a proof of purchase and be in the same condition as when it was sent to you. The item must be returned and initiated within 14 days of delivery to be eligible. Shipping and courier costs associated with the exchange or return is the responsibility of the customer.