Please kindly note, the timeframes below do not include processing and monogramming/digital printing times. For orders with standard delivery, this time is 3-5 business days. For orders with express delivery, this time is 1-3 business days.

For orders within Australia

Delivery charges for orders within Australia are subject to variation based on the size, weight, and destination of your order. For orders over $150 AUD, we offer FREE STANDARD SHIPPING to eligible locations.

Standard delivery times in Australia range from 3 to 14 business days depending on location.
Express delivery times range from 1 to 5 business days depending on location*.

*Express shipping may not be available in some regional & remote locations. If this is the case, express shipping will not be displayed as an option at check out.

Above are estimated delivery times for both major cities and regional & remote Australia. All shipping times are in compliance with the shipping time frames provided by our shipping partners. Please kindly note, the above timeframes do not include processing and personalisation times, weekends, holidays, or peak periods. Please keep this in mind when placing your order. 

If you have any concerns, feel free to reach out to our customer care team with your enquiry here.

For orders outside of Australia

Orders to New Zealand have a flat delivery fee of $35 NZD. For orders over $150 NZD, we offer FREE STANDARD SHIPPING.

Orders to all other international locations have a flat delivery fee of $25 USD. For orders over $150 USD, we offer FREE STANDARD SHIPPING.

Standard delivery times for orders outside of Australia range from 3 to 15 business days, depending on location.

All shipping times are in compliance with the shipping time frames provided by our shipping partners. Please kindly note, the above timeframes do not include processing and personalisation times, weekends, holidays, or peak periods. Please keep this in mind when placing your order. 

If you have any concerns, feel free to reach out to our customer care team with your enquiry here.

More Information

What are your processing times?

As all of our monogramming is done by hand, we recommend leaving at least 3 business days for your order to be personalised and dispatched from our warehouse.

Where is my order shipped from?

All orders are personalised and dispatched from our warehouse in Sydney, Australia.

Who do you ship with?

Depending on which shipping option you select at checkout, your order will be sent using Sendle, TNT, DHL or Fedex.

To guarantee a smooth delivery of your order to you, we recommend that your parcel be sent to an address where someone will be able to receive it during business hours. Some carriers require a signature upon delivery, if no one is at the specified shipping address when delivery is attempted, carriers will leave a card. Once a parcel is delivered to a collection point, we are unable to organise a redelivery for you. Parcels are held at a collection point generally for no longer than 7 days before being returned to us.

Can my order be shipped to a P.O Box, or Parcel Locker?

No. If your order is placed with a P.O Box or Parcel Locker address, our Customer Care team will be in touch to organise an alternative/residential address for you order.

Will I have to pay taxes and duties on my international order?

Please be aware that packages may be subject to delays and/or additional taxes and duties when shipped to countries outside of Australia.

We take every effort to ensure a quick and smooth delivery, however we do not take responsibility for any delays and/or extra fees which may be applied via customs and duty offices in the receiving country.

As the recipient, you are liable for all import duties, customs and local sales taxes applied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival.

Taxes and duties are calculated per your shipping country.

UK VAT will be applied to orders dispatched to the United Kingdom.

Where is my parcel? I wasn't home to receive it.

If you are not at your delivery address to accept your parcel, it may have been taken to a collection point or waiting further instruction for re-delivery. This information will be noted in your tracking link.

Should your parcel be returned to us, we will email you regarding re-delivery or alternative options. An additional re-dispatch fee will be charged, and this fee will vary based on the delivery location. If we do not hear back from you within 12 months of your parcel being returned to us, your parcel will be destroyed.

If you select authority to leave at checkout, we cannot be held responsible for any parcels that are lost or stolen as a result of you selecting the delivery instruction.

Postcodes eligible for complimentary standard shipping with purchases over $150 AUD

Australian Capital Territory

0200, 2600, 2601, 2602, 2603, 2604, 2605, 2606, 2607, 2608, 2609, 2610, 2611, 2612, 2614, 2615, 2616, 2617, 2620, 2900, 2901, 2902, 2903, 2904, 2905, 2906, 2911, 2912, 2913, 2914, 2619.

New South Wales

2000, 2001, 2002, 2004, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025, 2026, 2027, 2028, 2029, 2030, 2031, 2032, 2033, 2034, 2035, 2036, 2037, 2038, 2039, 2040, 2041, 2042, 2043, 2044, 2045, 2046, 2047, 2048, 2049, 2050, 2052, 2055, 2057, 2059, 2060, 2061, 2062, 2063, 2064, 2065, 2066, 2067, 2068, 2069, 2070, 2071, 2072, 2073, 2074, 2075, 2076, 2077, 2079, 2080, 2081, 2082, 2084, 2085, 2086, 2087, 2088, 2089, 2090, 2091, 2092, 2093, 2094, 2095, 2096, 2097, 2099, 2100, 2101, 2102, 2103, 2104, 2105, 2106, 2107, 2108, 2109, 2110, 2111, 2112, 2113, 2114, 2115, 2116, 2117, 2118, 2119, 2120, 2121, 2122, 2124, 2125, 2126, 2127, 2128, 2129, 2130, 2131, 2132, 2133, 2134, 2135, 2136, 2137, 2138, 2139, 2140, 2141, 2142, 2143, 2144, 2145, 2146, 2147, 2148, 2150, 2151, 2152, 2153, 2154, 2155, 2156, 2157, 2158, 2159, 2160, 2161, 2162, 2163, 2164, 2165, 2166, 2167, 2168, 2170, 2171, 2172, 2173, 2174, 2175, 2176, 2177, 2178, 2179, 2190, 2191, 2192, 2193, 2194, 2195, 2196, 2197, 2198, 2199, 2200, 2203, 2204, 2205, 2206, 2207, 2208, 2209, 2210, 2211, 2212, 2213, 2214, 2216, 2217, 2218, 2219, 2220, 2221, 2222, 2223, 2224, 2225, 2226, 2227, 2228, 2229, 2230, 2231, 2232, 2233, 2234, 2250, 2251, 2256, 2257, 2258, 2259, 2260, 2261, 2262, 2263, 2264, 2265, 2267, 2278, 2280, 2281, 2282, 2283, 2284, 2285, 2286, 2287, 2289, 2290, 2291, 2292, 2293, 2294, 2295, 2296, 2297, 2298, 2299, 2300, 2302, 2303, 2304, 2305, 2306, 2307, 2308, 2312, 2314, 2315, 2316, 2317, 2318, 2319, 2320, 2322, 2323, 2324, 2325, 2326, 2327, 2334, 2335, 2426, 2427, 2443, 2445, 2448, 2450, 2452, 2454, 2455, 2456, 2464, 2465, 2472, 2473, 2478, 2481, 2485, 2486, 2487, 2488, 2489, 2500, 2502, 2505, 2506, 2508, 2515, 2516, 2517, 2518, 2519, 2520, 2522, 2525, 2526, 2527, 2528, 2529, 2530, 2533, 2534, 2535, 2541, 2555, 2556, 2557, 2558, 2559, 2560, 2564, 2565, 2566, 2567, 2570, 2571, 2572, 2573, 2574, 2575, 2576, 2578, 2745, 2747, 2748, 2749, 2750, 2751, 2752, 2753, 2754, 2755, 2759, 2760, 2761, 2762, 2763, 2765, 2766, 2767, 2768, 2769, 2770, 2773, 2774, 2776, 2777, 2778, 2779, 2780, 2782, 2783, 2784, 2785.

Queensland

4000, 4001, 4002, 4003, 4004, 4005, 4006, 4007, 4008, 4009, 4010, 4011, 4012, 4013, 4014, 4017, 4018, 4019, 4020, 4021, 4022, 4029, 4030, 4031, 4032, 4034, 4035, 4036, 4037, 4051, 4053, 4054, 4055, 4059, 4060, 4061, 4064, 4065, 4066, 4067, 4068, 4069, 4070, 4072, 4073, 4074, 4075, 4076, 4077, 4078, 4101, 4102, 4103, 4104, 4105, 4106, 4107, 4108, 4109, 4110, 4111, 4112, 4113, 4114, 4115, 4116, 4117, 4118, 4119, 4120, 4121, 4122, 4123, 4124, 4125, 4127, 4128, 4129, 4130, 4131, 4132, 4133, 4151, 4152, 4153, 4154, 4155, 4156, 4157, 4158, 4159, 4160, 4161, 4163, 4164, 4165, 4169, 4170, 4171, 4172, 4173, 4174, 4178, 4179, 4205, 4207, 4208, 4209, 4210, 4211, 4212, 4213, 4214, 4215, 4216, 4217, 4218, 4219, 4220, 4221, 4222, 4223, 4224, 4225, 4226, 4227, 4228, 4229, 4230, 4271, 4272, 4280, 4285, 4300, 4301, 4303, 4304, 4305, 4500, 4501, 4502, 4503, 4504, 4505, 4506, 4507, 4508, 4509, 4510, 4511, 4512, 4516, 4519, 4550, 4551, 4552, 4553, 4554, 4555, 4556, 4557, 4558, 4559, 4560, 4561, 4562, 4563, 4564, 4565, 4566, 4567, 4568, 4572, 4573, 4575.

South Australia

5000, 5001, 5005, 5006, 5007, 5008, 5009, 5010, 5011, 5012, 5013, 5014, 5015, 5016, 5017, 5018, 5019, 5020, 5021, 5022, 5023, 5024, 5025, 5031, 5032, 5033, 5034, 5035, 5037, 5038, 5039, 5040, 5041, 5042, 5043, 5044, 5045, 5046, 5047, 5048, 5049, 5050, 5051, 5052, 5061, 5062, 5063, 5064, 5065, 5066, 5067, 5068, 5069, 5070, 5071, 5072, 5073, 5074, 5075, 5076, 5081, 5082, 5083, 5084, 5085, 5086, 5087, 5088, 5089, 5090, 5091, 5092, 5093, 5094, 5095, 5096, 5097, 5098, 5106, 5107, 5108, 5109, 5110, 5111, 5112, 5113, 5114, 5115, 5116, 5117, 5118, 5120, 5121, 5125, 5126, 5127, 5152, 5154, 5155, 5158, 5159, 5160, 5161, 5162, 5163, 5164, 5165, 5166, 5167, 5168, 5169, 5170, 5171, 5172, 5173, 5174, 5242, 5245, 5251, 5350, 5351, 5352, 5800, 5810, 5839, 5942, 5950, 5960.

Victoria

3000, 3001, 3002, 3003, 3004, 3005, 3006, 3008, 3010, 3011, 3012, 3013, 3015, 3016, 3018, 3019, 3020, 3021, 3022, 3023, 3024, 3025, 3026, 3027, 3028, 3029, 3030, 3031, 3032, 3033, 3034, 3036, 3037, 3038, 3039, 3040, 3041, 3042, 3043, 3044, 3045, 3046, 3047, 3048, 3049, 3050, 3051, 3052, 3053, 3054, 3055, 3056, 3057, 3058, 3059, 3060, 3061, 3062, 3064, 3065, 3066, 3067, 3068, 3070, 3071, 3072, 3073, 3074, 3075, 3076, 3078, 3079, 3081, 3082, 3083, 3084, 3085, 3086, 3087, 3088, 3093, 3094, 3095, 3101, 3102, 3103, 3104, 3105, 3106, 3107, 3108, 3109, 3110, 3111, 3116, 3121, 3122, 3123, 3124, 3125, 3126, 3127, 3128, 3129, 3130, 3131, 3132, 3133, 3134, 3135, 3136, 3137, 3138, 3140, 3141, 3142, 3143, 3144, 3145, 3146, 3147, 3148, 3149, 3150, 3151, 3152, 3153, 3155, 3156, 3161, 3162, 3163, 3164, 3165, 3166, 3167, 3168, 3169, 3170, 3171, 3172, 3173, 3174, 3175, 3176, 3177, 3178, 3179, 3180, 3181, 3182, 3183, 3184, 3185, 3186, 3187, 3188, 3189, 3190, 3191, 3192, 3193, 3194, 3195, 3196, 3197, 3198, 3199, 3200, 3201, 3202, 3204, 3205, 3206, 3207, 3212, 3213, 3214, 3215, 3216, 3217, 3218, 3219, 3220, 3222, 3223, 3224, 3225, 3226, 3227, 3228, 3230, 3241, 3242, 3331, 3335, 3337, 3338, 3340, 3350, 3353, 3354, 3358, 3427, 3429, 3437, 3438, 3800, 3802, 3803, 3805, 3806, 3807, 3809, 3810, 3910, 3911, 3912, 3913, 3915, 3916, 3918, 3919, 3920, 3926, 3927, 3928, 3929, 3930, 3931, 3933, 3934, 3936, 3937, 3938, 3939, 3940, 3941, 3942, 3943, 3944, 3975, 3976, 3977.