Where is my Parcel — I wasn't home to receive it?
If you are not at your delivery address to accept your parcel it may have been taken to a collection point or waiting further instruction for re-delivery. This information will be noted in your tracking link.
Should your parcel be returned to us we will email you regarding re-delivery or alternative options. An additional $12 will be charged to re-dispatch the parcel to you. If we do not hear back from you within 12 months of your parcel being returned to us, your parcel will be destroyed.
If you choose authority to leave at checkout we cannot be held responsible for any parcels that are lost or stolen as a result of you selecting the delivery instruction.
Where is my order shipped from?
We dispatch orders from our Sydney warehouse.
Who do you ship with?
Depending on which shipping option you select at checkout, your order will be sent using Sendle, TNT, DHL or Fedex.
To guarantee a smooth delivery of your order to you, we recommend that your parcel be sent to an address where someone will be able to receive it during business hours. Some carriers require a signature upon delivery, if no one is at the specified shipping address when delivery is attempted, carriers will leave a card. Once a parcel is delivered to a collection point, we are unable to organise a redelivery for you. Parcels are held at a collection point generally for no longer than 7 days before being returned to us.
Do you offer international shipping?
Yes! We ship internationally via Fedex, DHL, USPS, TNT Express for a fast and reliable service (subject to availability).
Please be aware that packages may be subject to delays and additional taxes and duties at the port of entry of countries outside of Australia. We take every effort to ensure a quick and smooth delivery, but we do not take responsibility for any delays and extra fees which may be applied via customs and duty offices in the receiving country.
What about shipping to the UK?
If you are shipping a parcel to the UK, there is a mandatory VAT tax rate applied to all imports. This is set by the Government, and cannot be avoided.
To make things more streamlined for you, all orders being shipped to the UK will have a VAT charge added at checkout.
Will I have to pay taxes and duties on my international order?
Please be aware that packages may be subject to delays and/or additional taxes and duties when shipped to countries outside of Australia.
We take every effort to ensure a quick and smooth delivery, however we do not take responsibility for any delays and/or extra fees which may be applied via customs and duty offices in the receiving country.
As the recipient, you are liable for all import duties, customs and local sales taxes applied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival.
Taxes and duties are calculated per your shipping country.
UK VAT will be applied to orders dispatched to the United Kingdom.
When will my preorder item arrive?
If you have ordered an item on preorder your entire order will be shipped on the date your preorder item is ready. You can find the date your preorder item will be ready in the product title and description.