New Zealand orders under $150 NZD have a flat delivery fee of $35 NZD. All other international orders under $150 USD have a flat delivery fee of $25 USD.
Orders usually arrive within 10-20 business days from the time of dispatch depending on your location.
Orders over $150 USD or $150 NZD
Complimentary Standard Shipping
Where is my Parcel — I wasn't home to receive it?
If you are not at your delivery address to accept your parcel, it may have been taken to a collection point or waiting further instruction for re-delivery. This information will be noted in your tracking link.
Should your parcel be returned to us, we will email you regarding re-delivery or alternative options. An additional $12 will be charged to re-dispatch the parcel to you. If we do not hear back from you within 12 months of your parcel being returned to us, your parcel will be destroyed.
If you select authority to leave at checkout, we cannot be held responsible for any parcels that are lost or stolen as a result of you selecting the delivery instruction.
Where is my order shipped from?
We dispatch orders from our Sydney warehouse.
Who do you ship with?
Depending on which shipping option you select at checkout, your order will be sent using Sendle, TNT, DHL or Fedex.
To guarantee a smooth delivery of your order to you, we recommend that your parcel be sent to an address where someone will be able to receive it during business hours. Some carriers require a signature upon delivery, if no one is at the specified shipping address when delivery is attempted, carriers will leave a card. Once a parcel is delivered to a collection point, we are unable to organise a redelivery for you. Parcels are held at a collection point generally for no longer than 7 days before being returned to us.
Do you offer international shipping?
Yes! We ship internationally via Fedex, DHL, USPS, TNT Express for a fast and reliable service (subject to availability).
Please be aware that packages may be subject to delays and additional taxes and duties at the port of entry of countries outside of Australia. We take every effort to ensure a quick and smooth delivery, but we do not take responsibility for any delays and extra fees which may be applied via customs and duty offices in the receiving country.
What about shipping to the UK?
If you are shipping a parcel to the UK, there is a mandatory VAT tax rate applied to all imports. This is set by the Government, and cannot be avoided.
To make things more streamlined for you, all orders being shipped to the UK will have a VAT charge added at checkout.
Will I have to pay taxes and duties on my international order?
Please be aware that packages may be subject to delays and/or additional taxes and duties when shipped to countries outside of Australia.
We take every effort to ensure a quick and smooth delivery, however we do not take responsibility for any delays and/or extra fees which may be applied via customs and duty offices in the receiving country.
As the recipient, you are liable for all import duties, customs and local sales taxes applied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival.
Taxes and duties are calculated per your shipping country.
UK VAT will be applied to orders dispatched to the United Kingdom.